01 · Technology We design the tech stack
Stack design and implementation
Selection, configuration and integration of PMS, channel manager, booking engine, CRM, RMS and access control. Agnostic stack, sized to the case.
See detailOperational and technology consultancy · Tourist accommodations
Design the stack.
Build the operations.
Accompany the execution.
Technology does not hold an accommodation up; the processes and the people who execute them do, with the right technology supporting them.
Four fronts in a single point of contact.
Stack and operations designed together, implemented in production and maintained over time. A single direction that takes responsibility for the whole.
01 · Technology 
02 · Operations We build the day-to-day processes
Operations and processes
SOPs for front desk, guest communication, incidents, check-in/check-out, housekeeping, daily close. And the training of the team that executes them.
See detail
03 · Compliance We meet tourism regulations
Tourism and tax compliance
PMS-ERP connection, Verifactu, automatic guest registration reports, SES Hospedajes. The technology that supports compliance, integrated from the start.
See detail
04 · Maintenance We accompany the execution
Maintenance and ongoing oversight
Recurring service: updates, incidents, adjustments, periodic KPI review and correction of deviations before they escalate.
See detailTechnology · Design plane
Design and implementation of the technology stack.
It is not picking software from a catalogue. It is understanding your operation, sizing the system to the real case, integrating it properly and leaving it running in production.
What it includes
- Current stack audit
- PMS selection
- Channel manager
- Booking engine
- CRM
- RMS / pricing
- Access control
- API integrations
- Data migration
- Acceptance testing
When we activate it
-
A
Legacy stack that no longer scales. You have grown, the five-year-old PMS falls short and every new property takes months to integrate.
-
B
PMS or channel manager change. Your provider raises prices, stops innovating, or an alternative appears that justifies the migration effort.
-
C
Opening from scratch. A new property, you have to decide everything. It is the cheapest moment to do it right.
Operations · Execution plane
Written processes, trained team, operations that outlast staff changes.
The best PMS in the world is useless if the receptionist does not know how to use it well. We document how everything is done and train the team that executes it every day.
What it includes
- Front desk SOP
- Guest communication SOP
- Incident protocol
- Check-in / check-out
- Housekeeping
- Daily close
- Monthly close
- Roles and responsibilities
- On-site training
- Operational brand manual
When we activate it
-
A
The team leaves and takes the knowledge. Every departure costs you weeks of re-learning because nothing is written down.
-
B
Growth through acquisitions. Every new property inherits a different way of doing things; you need a group standard.
-
C
After implementing a new stack. The software is there, but the processes are still the old ones.
Compliance · Regulatory plane
Verifactu, SES Hospedajes and partes de viajero. With no manual intervention.
What the administration asks for each year has to be integrated into the system, not on top of the system. Nothing to remember, nothing to fill in by hand, nothing to monitor.
What it includes
- PMS ↔ ERP connection
- Verifactu
- SES Hospedajes reports
- Guest registry
- Electronic invoicing
- RGPD compliance
- Regional tax rules
- Reduced tourism VAT
- Local tourist taxes
- Traceability audit
When we activate it
-
A
New regulation with a deadline. Verifactu or whichever change applies. Three months to go and your PMS does not support it yet.
-
B
An inspection that has dragged on. Traceability is requested and it takes you days to reconstruct what should be one click away.
-
C
You keep everything in Excel. SES Hospedajes and partes are filled in by hand every night. It works, but it does not scale.
Maintenance · Recurring plane
We do not hand you a system and disappear. We stay on the phone.
Recurring service with an SLA. Updates, incidents, adjustments and periodic KPI review. Catching deviations before they escalate is cheaper than putting out fires.
What it includes
- Response SLA
- PMS updates
- Incident resolution
- Configuration adjustments
- Monthly KPI review
- Operational alerts
- Leadership reporting
- Direct line to the partner
- Quarterly meetings
- Annual audit
When we activate it
-
A
When the project enters production. The day after go-live is the most critical; it should not find you alone.
-
B
When the previous provider has disappeared. You inherit a stack that nobody maintains and you need someone who can interpret it.
-
C
When you want to lead, not put out fires. You have an internal team, but you do not want to be the one resolving every technical incident.
Four milestones from the conversation to the operation.
We do not sell a package; we sell a path. Tap each milestone to see what is included, what we deliver and what you need on hand.
The model, in numbers.
What is verifiable replaces testimony. This is updated when it changes.
13
Services catalogued in two planes
6
Accommodation types covered
2
Partners at the front; zero intermediaries
30 min
Initial diagnostic at no cost
100%
Projects with direct leadership
0
Commissions per activated licence
Six verticals; six casuistries.
It is not the same manual with the words swapped. Each vertical carries its own operation, its own stack and, on this site, its own accent. Tap the card and you will see how we speak to you, not to a whole sector.
01 / 06 Campsites and camperparks
Campsites and camperparks
Easter to October, brutal peaks in August and motorhomes that show up in the middle of the night. The stack has to take that reality as given, not fight it.
80-250 pitches · high seasonality
02 / 06 Multi-property groups
Multi-property groups
Several properties, possibly of different types, under the same direction. A unified stack where it makes sense, separated where it pays off.
2-20 properties · multi-type
03 / 06 Boutique, rural or urban hotels
Boutique, rural or urban hotels
Small inventory with a high ADR, a guest who pays for the human experience and a front-desk team that spends the day typing into three different systems.
8-40 rooms · ADR 90-280 €
04 / 06 Vacation rentals and rural houses
Vacation rentals and rural houses
Units spread across different buildings or villages, with no front desk. Physical keys that get lost, OTAs asking for different things and guests who arrive when they can.
5-120 units · no front desk
05 / 06 Resorts and vacation complexes
Resorts and vacation complexes
Rooms, restaurant, spa, activities and shop. A single guest touching five points of sale. Five data islands that have to reconcile at the daily close.
80-400 rooms · multi-POS
06 / 06 Hostels and shared accommodations
Hostels and shared accommodations
Front desk that does not reach 24 hours, concentrated arrival peaks and OTAs bringing in 80% of revenue. Self check-in and rate parity stop being optional.
14-60 beds · front desk 8-22 h
01 / 06 · Campsites and camperparks
A pitch is not a room.
Your inventory is not rooms: it is pitches, bungalows, mobile-homes and, sometimes, treehouses. The stack tells them apart from the booking onwards, not afterwards.
The day-to-day you already have
- Two-in-the-morning arrivals that open the barrier with a code by SMS, not by calling the front desk.
- Pitches that change nature with the season (with car, without car, with electricity, premium).
- Restaurant, supermarket, pool and rentals all charging to the pitch account, not to a card.
- A team of five people in August, two in March. Same stack, no reconfiguration.
What we build with you
- Outdoor-specialist PMS with a seasonal calendar and a guest registration module (not a repurposed hotel PMS).
- Channel manager connected to Booking, Camping.info, Pitchup and, where relevant, Airbnb for mobile-homes.
- Barrier control + self check-in with a booking-tied code valid within time windows.
- SES Hospedajes and Verifactu integrated from the start, with no manual forms or parallel spreadsheets.
- POS integrated with the pitch account: restaurant and supermarket consumption settle cleanly at check-out.
How it shows
-85%
Daily close time at a 140-pitch campsite, with a team that went from 6 to 2 people.
02 / 06 · Multi-property groups
One direction, several identities.
Each property keeps its brand, its personality and its channel. The back office is centralised; the front is differentiated. Consolidated reporting without losing detail by property.
The day-to-day you already have
- Each property with its own website, its Instagram and its commercial personality untouched.
- Financial reporting that arrives late, fragmented and never consolidated.
- Housekeeping, maintenance and administration shared without clear priority order.
- Repeated contracts with the same providers, with no volume-negotiated scale.
What we build with you
- Multi-property PMS with a single login, consolidated view and data isolation by property.
- Unified channel manager: one contract, several properties, each with its OTA profile.
- Consolidated ERP with Verifactu, accounting per property and consolidated, unified bank reconciliation.
- Executive BI reporting: KPIs per property and per group, updated in real time.
- Single negotiation with technology providers under certified-professional terms.
How it shows
12→3
Different platforms the team used to manage; with the unified stack, the whole operation runs through three systems.
03 / 06 · Boutique, rural or urban hotels
High ADR, a guest who calls on the phone.
Small inventory, high ADR and a guest who returns. A booking engine on your own website and a well-segmented CRM pay for the investment in six months.
The day-to-day you already have
- A guest who calls on the phone after 20 minutes looking at your Instagram.
- Front desk handling PMS, channel and booking engine at the same time, with a parallel notebook for incidents.
- Cross-sell of dinner, massage or late check-out lost because it is not in the booking close.
- Rural tourism category with specific regional regulations that get remembered late.
What we build with you
- PMS sized to the small hotel with an integrated invoicing module and a native connection to the channel.
- Booking engine with upselling at checkout (dinner, experiences, late check-out).
- CRM with useful segmentation: frequent guests, first visits, anniversaries.
- Supervised dynamic pricing with floors and ceilings set by the owner. No blind automation.
- Electronic locks with a code per stay. No physical keys to recover at check-out.
How it shows
+22%
Direct bookings at a 14-room rural hotel after six months with booking engine and CRM live.
04 / 06 · Vacation rentals and rural houses
No front desk, everything is remote.
What is solved at the counter in a hotel is anticipated in a message here. Housekeeping, communication and information are your product; the brick and mortar is almost a commodity.
The day-to-day you already have
- Physical keys that get lost and guests calling at midnight asking for the code.
- Units in different buildings or villages, with roving housekeeping and geography to optimise.
- Each VUT (Spanish vacation rental licence) as an independent tax entity: 12 apartments are 12 SES Hospedajes and 12 accounting books.
- OTAs that each ask for their own photos, descriptions, schedules and cancellation policies.
What we build with you
- Multi-unit PMS with detailed inventory, invoicing per unit and consolidated reporting.
- Electronic locks with a code per stay, with no intermediary key managers and no physical keys.
- SES Hospedajes per unit: automatic submission at end of day, no manual intervention.
- Pre/post-stay automation: welcome with code, reminders, review collection.
- Housekeeping app with a daily route optimised by geographic proximity.
How it shows
0 keys
Electronic locks across 18 apartments distributed in 3 buildings; zero intermediary key managers.
05 / 06 · Resorts and vacation complexes
Five points of sale, one single account.
Rooms, restaurant, spa, activities and shop. Five data islands that have to reconcile at the daily close and, above all, on the guest invoice.
The day-to-day you already have
- Five different POS systems with five different cash closes at eleven at night.
- Guest account closed two days late because someone forgot to charge a spa consumption.
- Departmental teams that do not talk to each other; each with its own historical system.
- OTA rate parity that breaks without warning and forces cancellations by hand.
What we build with you
- Full hospitality PMS with a native multi-POS module, no integrations held together with tape.
- Unified guest account: any consumption charges to the room from any point.
- Channel manager with parity verification across all active platforms.
- Consolidated ERP with bank reconciliation by POS and by department.
- Dashboard with KPIs per POS (occupancy, revenue, average ticket) updated daily.
How it shows
1 guest
A single account that captures lodging, restaurant, spa, shop and activities in one invoice at check-out.
06 / 06 · Hostels and shared accommodations
Volume kills if it is not automated.
1,500 bookings a year are 3,000 messages, 1,500 guest registration reports and 1,500 charges. Manual does not scale; each piece has to hold itself up with weekly human supervision.
The day-to-day you already have
- Front desk from 8 to 22h with arrivals concentrated in two windows and nobody on at 23:30.
- Booking contributing 60-70% of reservations, with parity changes that arrive without warning.
- Housekeeping with three hours to prepare 14 rooms between check-out and check-in.
- SES Hospedajes with many daily entries; one piece fails and the fine is real.
What we build with you
- PMS for hostels with flexible inventory: private rooms and shared dorms on the same panel.
- Channel manager connected to Booking, Hostelworld, Expedia and Agoda with sync in minutes.
- Self check-in with online document validation and an access code per stay.
- SES Hospedajes and Verifactu integrated into the PMS, no Excel or manual forms.
- Full automation of communications: confirmation, reminder, post-stay, review.
How it shows
-40%
Time spent on manual channel management, guest reports and check-in at a 20-bed hostel after the stack went live.
Three real projects, anonymised.
The concrete details of the case remain; the client name does not appear without formal authorisation. Every case is auditable under NDA.
Campsite · Pyrenees Outdoor stack at a mountain campsite
140 pitches, a team that goes from 6 to 2.
Specialised PMS, barrier with code per stay, SES and Verifactu from day one, full automation of communications.
-85%Daily close time
+22%Direct bookings
Hostel · Urban centre Minimum viable stack at a 14-room hostel
From duct tape to a measurable stack.
PMS with native channel manager, booking engine on own website, electronic locks and automatic monthly reporting.
-12%OTA commission
+300hReleased per year
Group · 4 properties Multi-property onboarding with distinct identities
Four properties, one operational direction.
Unified stack on compliance and reporting; separated on distribution to preserve each property's identity. Consolidated ERP.
4Properties
1Dashboard
Let's book 30 minutes.
A video call at no cost and no commitment. A mandatory starting point before any proposal. If we do not fit to work together, a useful conversation comes out of it anyway.