Privacy policy.
How Lares Gestión y Consultoría S.L. processes the personal data of the user who interacts with this Website, in compliance with the General Data Protection Regulation (RGPD) and the Spanish Organic Law on Personal Data Protection and Digital Rights (LOPDGDD).
1. Data controller
- Identity: Lares Gestión y Consultoría S.L.
- NIF (Spanish tax ID): B75692889
- Address: Albacete, España.
- Data protection contact email: info@laresgestion.com
- Phone: +34 623 13 07 92
Given the volume of processing and the nature of the activities, Lares Gestión y Consultoría S.L. is not legally required to appoint a Data Protection Officer (DPO). Even so, any query related to the processing of personal data can be sent to the email above.
2. Purposes of processing
The personal data collected through the Website is processed for the following purposes:
Purpose 1 - Handling enquiries and communications. Responding to enquiries that the user submits by email, phone or WhatsApp. This includes the follow-up of the conversation until it closes, as well as scheduling the initial diagnostic video call if the user requests it.
Purpose 2 - Managing the contractual relationship. If the user becomes a client, administrative, accounting and fiscal management of the contractual relationship, including billing, payments, technical support and operational communications tied to the contracted services.
Purpose 3 - Compliance with legal obligations. Compliance with applicable legal obligations, especially in fiscal, commercial and employment matters.
3. Legal basis for processing
The legal basis for processing varies by purpose:
- For enquiry handling: consent of the data subject when initiating communication (art. 6.1.a RGPD), and legitimate interest of the Controller to respond and continue the conversation (art. 6.1.f RGPD).
- For contractual management: performance of the contract to which the data subject is party (art. 6.1.b RGPD).
- For compliance with legal obligations: compliance with a legal obligation applicable to the Controller (art. 6.1.c RGPD).
4. Retention period
- Enquiries that do not become a contractual relationship: up to 24 months from the last interaction, unless the data subject expressly requests earlier deletion.
- Client data: for the full duration of the contractual relationship and, once it ends, for the legal periods applicable in commercial, fiscal and accounting matters (generally 6 years under the Spanish Commercial Code).
- Data for compliance with legal obligations: for the periods required by the relevant regulations.
Once those periods elapse, the data will be deleted or kept blocked, available solely to competent authorities for the prescription periods of any potential liabilities.
5. Data recipients
Personal data is not transferred to third parties except:
- When there is a legal obligation to disclose (tax, judicial or administrative authorities).
- To processors providing services to the Controller that are strictly necessary for service provision: web hosting providers, email platforms, administrative and accounting management platforms, calendar and video call platforms. All are bound by the corresponding data processing agreement under article 28 RGPD.
International data transfers outside the European Economic Area are not carried out, except where a processor is based outside it. In those cases, appropriate safeguards under the RGPD are guaranteed (standard contractual clauses, European Commission adequacy decision, etc.).
6. Rights of the data subject
Any individual has the right to:
- Access their personal data to know which data is being processed.
- Rectify inaccurate or incomplete data.
- Delete the data when it is no longer necessary or when consent has been withdrawn.
- Object to the processing on grounds related to their particular situation.
- Restrict the processing in certain circumstances.
- Request portability of the data in a structured, commonly used format.
- Withdraw consent previously given at any time, without affecting the lawfulness of processing prior to its withdrawal.
7. Exercising rights
To exercise any of these rights, the data subject can send a written request to:
- Email: info@laresgestion.com
The request must include first and last name, a copy or scan of an official identification document, the right being exercised and an address for notifications. Lares Gestión y Consultoría S.L. will respond within a maximum of one month from receipt of the request, extendable by two additional months in cases of particular complexity.
8. Right to lodge a complaint with the supervisory authority
The data subject has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, the Spanish supervisory authority for data protection) if they consider that the processing of their personal data infringes the RGPD. The AEPD can be contacted through its electronic site at www.aepd.es.
9. Changes to the privacy policy
This privacy policy may be amended to adapt to legislative changes, service improvements or changes in the Controller's practices. Any amendment will be published on the Website and communicated to data subjects where legally required.