Case 1 / 6
Volume kills if it is not automated.
1,500 bookings a year mean 3,000 guest messages, 1,500 partes de viajero, 1,500 charges, 1,500 reconciliations. Manual does not scale.
Urban guesthouses, backpacker hostels, pensiones, apart-hostels, youth hostels and Camino hostels. High booking volume, mid-low ADR, arrivals concentrated in a few time slots. Self check-in is non-negotiable.
Case 2 / 6
Reception closes at 10 pm; the flights do not.
The low-cost flight lands at 1:30 am and a group of eight walks in at once on Friday. Online ID validation before arrival and a per-stay access code: guests let themselves in and nobody keeps watch at the desk.
Case 3 / 6
OTAs are the dominant channel.
Booking can be 60-70% of bookings in an urban guesthouse. A channel manager with immediate sync is non-negotiable.
Case 4 / 6
Housekeeping with strict windows.
11:00 check-out, 14:00 check-in: three hours to prepare 14 rooms. A task system with a mobile app.
Case 5 / 6
Intensive regulatory compliance.
SES Hospedajes with many daily entries. Verifactu on every invoice. If one piece fails, the fine is real.
Case 6 / 6
Guest communication via WhatsApp.
It is where they are. Basic bot for FAQs; human conversation for incidents.
The typical stack for this type.
PMS for guesthouses and hostels
Flexible inventory (private rooms + shared dorms), fast billing, channel integration.
essential
Channel manager
Booking, Hostelworld, Expedia, Agoda. Sync in minutes, not hours.
essential
Own booking engine
On the own website, three clicks. Every booking that comes in direct keeps the 15-18% commission the OTA would take.
essential
Self check-in + access control
Online document validation, access code per stay, electronic locks.
essential
SES Hospedajes + Verifactu integrated
In the PMS, with no detour through Excel or manual forms.
essential
Full communications automation
Confirmation, instructions, reminder, post-stay with review request.
essential
Housekeeping app with tasks
Room assignment, real-time status, incident photos. With few rooms and a single cleaner, a printed sheet still works.
depends on size
CRM with basic segmentation
For small guesthouses, the PMS's basic segmentation is enough; with more volume, a dedicated CRM starts to pay for itself.
depends on size
Own mobile app for guests
A two-night average stay does not justify downloading anything. The door code, the WiFi and three neighbourhood tips fit in one WhatsApp message.
optional
Let's book 30 minutes.
A video call at no cost and no commitment. A mandatory starting point before any proposal.