Case 1 / 6
No physical reception, everything is remote.
100% email/WhatsApp communication. Arrival with code and welcome video. What a hotel solves at the front desk is anticipated here in a message.
Individual tourist apartments (VUT), sets grouped in the same building, long-stay suites, apart-hotels. No physical reception. Guest communication, locks and cleaning orchestrated from a single panel.
Case 2 / 6
Housekeeping spread across geography.
When apartments sit in different buildings, housekeeping is on the move. A task app with a daily route.
Case 3 / 6
Compliance per unit, one set of accounts.
Each VUT (Vivienda de Uso Turístico, the Spanish tourist-use dwelling licence) needs its own regional tourist registration and its own SES Hospedajes account. Tax and accounting, by contrast, sit with the owner as a single set: with 12 apartments, what you want is an analytic breakdown per unit, to know which ones pull their weight.
Case 4 / 6
Reviews and reputation are critical.
There is no second chance to make a good in-person impression. Cleanliness, information and communication are the product.
Case 5 / 6
Incidents solved within the day.
WiFi down, heating broken, lost key. Clear protocols with owners and deadlines.
Case 6 / 6
Mixed stays · short and long.
For long-stay suites the operation changes (weekly cleaning, not daily). The stack has to tell them apart.
The typical stack for this type.
Multi-unit PMS
Each unit is its own entity. Detailed inventory, billing per unit, consolidated reporting.
essential
Channel manager
Booking, Airbnb, Vrbo. For tourist apartments, Airbnb usually dominates.
essential
Own booking engine
On the own website with unit-level detail (photos, floor plans, equipment).
essential
Electronic locks with code
Per stay. No physical keys, no intermediary key-holders.
essential
SES Hospedajes per unit
Integration that sends each unit's partes independently.
essential
ERP with per-unit breakdown
Verifactu, billing, reconciliation. A single set of accounts for the owner with an analytic view per apartment; for small portfolios, Verifactu-compliant invoicing is enough.
depends on size
Pre/post-stay automation
Welcome message with code, reminders, post-stay.
essential
Housekeeping app with routes
For sets of more than 5 units across distributed geography.
depends on size
Advanced home automation
Smart thermostat, presence sensors. For premium apartments; in the mid-range it does not pay back.
optional
Let's book 30 minutes.
A video call at no cost and no commitment. A mandatory starting point before any proposal.